Registered Branch Manager

Posted 18 March 2021


About Us

City & County Healthcare Group is a family of care companies delivering domiciliary care, extra care, complex care and live-in care services across the UK. As an industry leader, we’re bound by a common set of values and principles in providing flexible, community-based care support of the highest standard that actively promotes the independence, dignity and choice for our clients and customers while promoting staff support and development.

The Role

We’re currently looking for a passionate and dedicated Registered Branch Manager to join and lead two of our long-established and reputable Domiciliary Care branches Careline in Newcastle and Comfort Call in North Tyneside on a full-time basis, leading a team as we expand with new local authority contracts. You’ll help drive growth and high-quality standards across your branch while enjoying support from the Group’s Senior Leadership Team, Marketing, Recruitment and HR teams. 

Duties & Responsibilities 

Including, but not limited to:

  • Branch management in-line with agreed KPIs, business & growth objectives
  • Meet branch staffing requirements according to service demands & growth plans
  • Ensure the effective day-to-day operation & support services provided by your branch.
  • Strive to develop & deliver care services of the highest possible standard
  • Continual quality control of branch services, implementing appropriate quality assurance processes in line with Group policies and contractual and regulatory standards
  • Line management of all branch staff, arranging training programmes, performance monitoring & overall team leadership to achieve the highest possible standards
  • Build and maintain relationships with Commissioners and partner agencies where possible & appropriate.

Ideal Candidates

  • Caring & considerate nature 
  • Previous experience in the care sector
  • Previous branch management & team leadership experience, ideally within Domiciliary Care 
  • Awareness & knowledge of care regulation, particularly CQC requirements
  • An entrepreneurial mindset for growing & developing a business while looking to develop your own career
  • Contract management with applicable councils & authorities
  • Level 5 NVQ in Health and Social Care or working towards this
  • UK driving licence 

This is a full time permanent position with a fantastic company that encourages staff to reach their full potential. Continuous training and support will be provided including a supportive on boarding and induction plan and you will have a fantastic Senior Management Team to work alongside to grow the business and support your own career development. 

Comfort Call and Careline are part of the City and County Healthcare Group which is an equal opportunities employer. 


Contact information

Jane Anning

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