Business Support Manager
Posted 12 November 2019
Business Support Manager - Field Based Role
Salary - £35,000 - £40,000
About the Role:
Responsible for: Business Improvements & development and continuous improvement through design and implementation of Business As Usual (BAU) processes.
You will be managing a team of 2/3 regionally based Business Support Officers and have 2 or 3 director level stakeholders to manage. To be successful in this role, you will need excellent stakeholder management, solid project management skills and demonstrable experience of change management and what change means to an organisation/ individual and we are looking for you to demonstrate this on your CV.
This is a unique role where you will gain experience in all aspects of the business and have exposure to work with HR, Finance, Operations and Central Support teams, as well as ongoing Business as Usual IT improvements. It is a very varied role where you will be given the autonomy to manage yourself and your team.
We are really keen to hear from candidates with the drive and ambition to be a part of our ongoing success.
About the Role:
The City and County Healthcare Group IT function requires the Business Support Manager to lead a system oriented team initially to drive forward business performance, team knowledge, and also to support the ongoing Business As Usual (BAU) support through process design, refinement and deployment.
Working in the Digital Transformation Team the BSM will have Director-level stakeholders and have a working synergy with internal stakeholders such as Operational Teams, IT teams, Finance and other Central Functions as part of a fast-paced dynamic team. The Business Support Manager will be responsible for ensuring the successful planning, co-ordination end-to-end delivery of all BAU related projects in addition to defining accompanying “best practices” processes which will improve business efficiencies and system integrations.
By managing a team of Business Support Officers, and liaising with both internal and external stake holders, this role will be expected to deliver strong strategic plans for implementation, onboarding of acquisitions and process refinement in detailed and timely ways within the required timescales and budget.
Some of the Key Responsibilities you will be delivering:
Person Specification and Skills you will hold:
A Full UK Driving license is essential, this role will involve nationwide travel and as a result, the successful candidate should be based close to at least one of our office locations. Transport networks with the ability to drive throughout the UK and at short notice.
City and County Healthcare Group are a committed and dedicated equal opportunities employer.