Business Support Manager

Posted 12 November 2019


Business Support Manager - Field Based Role

Salary - £35,000 - £40,000

About the Role:

Responsible for:    Business Improvements & development and continuous improvement through design and implementation of Business As Usual (BAU) processes.

You will be managing a team of 2/3 regionally based Business Support Officers and have 2 or 3 director level stakeholders to manage. To be successful in this role, you will need excellent stakeholder management, solid project management skills and demonstrable experience of change management and what change means to an organisation/ individual and we are looking for you to demonstrate this on your CV.

This is a unique role where you will gain experience in all aspects of the business and have exposure to work with HR, Finance, Operations and Central Support teams, as well as ongoing Business as Usual IT improvements.  It is a very varied role where you will be given the autonomy to manage yourself and your team.

We are really keen to hear from candidates with the drive and ambition to be a part of our ongoing success.

About the Role:

The City and County Healthcare Group IT function requires the Business Support Manager to lead a system oriented team initially to drive forward business performance, team knowledge, and also to support the ongoing Business As Usual (BAU) support through process design, refinement and deployment.

Working in the Digital Transformation Team the BSM will have Director-level stakeholders and have a working synergy with internal stakeholders such as Operational Teams, IT teams, Finance and other Central Functions as part of a fast-paced dynamic team. The Business Support Manager will be responsible for ensuring the successful planning, co-ordination end-to-end delivery of all BAU related projects in addition to defining accompanying “best practices” processes which will improve business efficiencies and system integrations.

By managing a team of Business Support Officers, and liaising with both internal and external stake holders, this role will be expected to deliver strong strategic plans for implementation, onboarding of acquisitions and process refinement in detailed and timely ways within the required timescales and budget.

Some of the Key Responsibilities you will be delivering:

  • The Business Support Manager is someone charged with the responsibility of overseeing the daily operations of project planning & delivery and supporting business growth.
  • Define strategic plans to ensure successful delivery of BAU projects
  • Review, develop and constantly refine business Processes and plan their delivery/deployment.
  • Conduct research on software and hardware products to justify recommendations and to support purchasing efforts.
  • Provide confident and inspiring leadership to the Business Support Officers
  • Managing the performance & improvement of employees and development plans where necessary.

Person Specification and Skills you will hold:

  • Confident and natural communicator with an inspiring quality
  • Confident leader
  • Poses excellent stakeholder management skills
  • Ability to positively influence stakeholders to ensure successful delivery of a project outcomes.
  • Excellent listening and interpersonal skills
  • Logical and efficient
  • Solid understanding of customer service principles and practices
  • Experience of managing a remote-team
  • Experience in working in a team-oriented, collaborative environment
  • Excellent IT skills, particularly in Excel and other Microsoft Office applications
  • Very strong organisational and time management skills, able to demonstrate the ability to work to deadlines while working in a high-pressure environment
  • Understanding of Agile Project Management techniques is desirable.
  • Understanding of Prince2 Project Management methodologies is desirable.
  • Ability to efficiently plan and manage the workload of others and continue to work to deadlines to ensure successful delivery.

A Full UK Driving license is essential, this role will involve nationwide travel and as a result, the successful candidate should be based close to at least one of our office locations. Transport networks with the ability to drive throughout the UK and at short notice.

City and County Healthcare Group are a committed and dedicated equal opportunities employer.

 


Contact information

Jane Anning

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