IT Service Desk Support Agent
Posted 21 July 2021
City & County Healthcare Group is one of the UK’s largest providers of community-based social care services. Every day, our companies support tens of thousands of people with care needs to continue living independently at home.
This role will be working as part of an IT Service Desk Team of technicians and being the 1st point of call for all IT Incidents, requests and queries. Responsible for ensuring all tickets are dealt with from start to finish with a focus on excellent Customer Service and quality. The role will work closely with our other IT Support functions, Mobile Device support and Operational specific application support. Responsible for supporting a wide range of end users from all levels in the organization.
The primary purpose of the role is taking phone calls and dealing with emails where the user is experiencing issues using the company provided Information Technology, providing first time resolution where possible and resolving technical support tickets. The role will suit someone with a strong technical background and experience working with our core technologies such as Microsoft Office, Thin-Clients, Active Directory, Windows platforms, basic networking, IP addressing etc. is a must.
The successful candidate will have the motivation and drive to bring their own personaility and fresh ideas into the team and will be supported to continually build on their professional development. You will be joining a team who are passionate about learning and development opportunities, are very motivated and commited to delivering excellent customer service to our companies, to enable them to have the right IT to provide care in our communities.
If you have the technical skills and looking for a new role in a fast paced, growing organisation, then we would really like to hear from you.
City and County Healthcare Group are an equal opportunities employer.