IT Service Desk Manager

Posted 13 January 2021

City & County Healthcare Group is one of the UK’s largest providers of community-based social care services. Every day, our companies support tens of thousands of people with care needs to continue living independently at home.

We have a new opportunity to manage the Service desk and its technicians at our IT Servcie Centre in Altrincham.  As Service Desk Manager, you will ensure that internal customers are receiving the appropriate service. This includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of internal customer demand led incidents and requests, including the monitoring, tracking, and coordination of Service desk functions within agreed Service Levels. 

The Service Desk Manager will also contribute to problem resolution by giving in person, hands-on support to internal customer at all levels where required, therefore a considerable level of technical knowledge is required within this role.

The successful candidate will have the motivation and drive to bring their own personaility and fresh ideas into the team and will be supported to continually build on their professional development.  You will be joining a team who are passionate about learning and development opportunities, are very motivated and commited to delivering excellent customer service to our companies, to enable them to have the right IT to provide care in our communities.

Key Requirements:

  • A working knowledge of network and server hardware and systems
  • Ability to meet KPI's
  • Strong Leadership and Managment
  • Stong technical ability to troubleshoot incidents
  • Extensive equipment support experience with Desktop Equipment, Thin Clients, mobile devices and telecoms equipment.
  • Minimum 3 years’ experience in a role managing a service desk team
  • Experience of managing vendors and ongoing relationships with suppliers with ease and proactively
  • Experience of Major Incident, problem, Asset, Change, Configuration and Service improvement Managemen
  • Experience of working in an ITIL based environment and exposure and working methods

If you have the technical skills and are looking for a new role in a fast paced, growing organisation, then we would really like to hear from you.

City and County Healthcare Group are an equal opportunities employer.

Contact information

Jane Anning

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