ECM Administrator - Domiciliary Care

Posted 22 November 2020

ECM Administrator - Nottingham- NG5 9RA

Salary: £19,000

City and County Healthcare Group is one of the largest providers of community-based social care services in the UK. Every day, tens of thousands of people with care needs are supported to continue living independently at home by our operating companies.

To support the great work we do, Comfort Call are looking for an Electronic Call Monitoring Administrator to join us in our Nottingham branch.

As a leading provider of Healthcare services to the local community, we ensure we provide fully trained and qualified staff to care for our clients.

We currently need an ECM Administrator on a full time basis to contribute to the continued success of the team.

The Electronic Call Monitoring system is a program that aids the branch in monitoring and recording the amount time carers spend at each visit to a client’s home. This allows the company to produce accurate reports for management information, payroll and invoicing. The ideal candidate will have worked with a similar system or have worked in a busy Domiciliary Care office.

In this role you will be involved in the following:

  •  Direct responsibility for the management of the ECM system
  •  Responding to alerts on the system of calls being missed
  •  Liaising with carers on their attendance and why visits may be late.
  •  Running reports for management
  •  Providing support to staff members as required.
  •  Take part in the On Call out of hours’ service as required.
  •  Adhering to company privacy policies and procedures at all times.

City and County Healthcare Group is an equal opportunities employer who are dedicated and committed to their employees.

Contact information

Jo Salt

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