Call Monitoring Administrator - Westminster

Posted 14 August 2019

Call Monitoruing Administrator, Westminster, W2 5PH

Salary: £20.000

We are currently looking for a full-time Branch Administrator to join our busy Domiciliary Care Office in one of our lovely London Carel branches.

The main duties of the role will be:

  • Ensure all service user calls are reported in a timely manner

  • Identification of any late and or potentially  missed  service user calls

  • Maintain the database of service users who do not have a telephone or those who decline to allow Carers to use their telephone and the reason why they have decline to allow the use of the telephone

  • Bring to the attention of Care Coordinators, Care Team Manager and Service Manager Carers who do not follow the protocol of confirming the start and finish of a call.

  • Provide the Service Manager with reports as required

  • Set up new Carers on the ECM system including issuing PIN numbers

  • Participates in team meetings and taking notes

  • Undertakes training as required

  • Promotes, respects and upholds the dignity of service users at all times

  • Participates in and actively supports activities that promotes the dignity of service users, their families and Carers

  • Provide general administration support to the Branch Office

  • Be responsible for their own health and safety and ensuring a safe working environment for colleagues

  • Undertakes any other duties in line with the objectives of the post.

There will be occations where travel to meetings is required. Therefore it is important that you are able to drive.

This is a full-time position, with a fantastic company who promote within and encourage their staff to reach their full potential. Continuous training and support will be provided, and you will have a fantastic Senior Management Team to work alongside to grow the business and support your own career development.


City and County Healthcare Group are a committed and dediacated equaly opportunities employer


Contact information

Lilly Bussan

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